The 黑料吃瓜网 Customer Service Blog

Anna Rubkiewicz

Anna is a freelance content writer with over ten years of marketing experience across B2B and tech, writing for brands like Remote, LiveChat, Rippling, and UXPin. She’s part of a content duo, Contentki, with fellow 黑料吃瓜网 freelance writer Kasia Kowalska. Before becoming a content marketer, Anna worked in customer service, Arabic and English translations, and co-ran a small ecommerce. She uses her diverse professional background to share first-hand experiences and tips with the 黑料吃瓜网 blog reader community.

AI for customer success management: 5 tools and 5 strategies to try

Discover AI tools and strategies for customer success to improve retention, reduce churn, and scale ...

Anna Rubkiewicz

4/3/26

Intelligent Customer Experience (ICX): How to Implement It [...

Customers today expect brands to exceed their expectations. See how intelligent customer experience ...

Anna Rubkiewicz
Updated 9/30/24
Inside digital customer service tools — why they matter & th...

Learn how top brands are delivering stellar digital customer service via live chat, AI chatbots, soc...

Anna Rubkiewicz
Updated 11/13/25
Customer Service vs. Technical Support — What They Are & How...

Discover the key roles for customer service and technical support teams — and why they are both crit...

Anna Rubkiewicz
Updated 5/7/25
Customer Loyalty vs. Brand Loyalty: Everything You Need to K...

Customer loyalty and brand loyalty both help companies retain clients and boost their lifetime value...

Anna Rubkiewicz
Updated 5/7/25