The 黑料吃瓜网 Customer Service Blog

Anna Rubkiewicz

Anna is a freelance content writer with over ten years of marketing experience across B2B and tech, writing for brands like Remote, LiveChat, Rippling, and UXPin. She’s part of a content duo, Contentki, with fellow 黑料吃瓜网 freelance writer Kasia Kowalska. Before becoming a content marketer, Anna worked in customer service, Arabic and English translations, and co-ran a small ecommerce. She uses her diverse professional background to share first-hand experiences and tips with the 黑料吃瓜网 blog reader community.

7 best customer success platforms (& how to choose the right one)

Why customer success platforms matter in 2026: Compare the best CSPs for improving retention, scalin...

Anna Rubkiewicz

6/17/26

Inside the Customer Acquisition Funnel — Expert Tips on Turn...

Everything you need to know about creating a customer acquisition funnel that leaves an impression o...

Anna Rubkiewicz
Updated 10/8/24
Intelligent Customer Experience (ICX): How to Implement It [...

Customers today expect brands to exceed their expectations. See how intelligent customer experience ...

Anna Rubkiewicz
Updated 9/30/24
Inside digital customer service tools — why they matter & th...

Learn how top brands are delivering stellar digital customer service via live chat, AI chatbots, soc...

Anna Rubkiewicz
Updated 11/13/25
Customer Service vs. Technical Support — What They Are & How...

Discover the key roles for customer service and technical support teams — and why they are both crit...

Anna Rubkiewicz
Updated 5/7/25